Shipping & Shop Info
*We offer curbside pickup, use code 'curbside' at checkout & we'll set an appt. for contact-free curbside pickup (Typically on Mon, Wed, & Fri afternoons)
*Free local delivery - on orders of $50, use code 'Beep Beep' for delivery within 5 miles of our store (1114 Josephine St., New Orleans, LA, 70130)
Orders are shipped between 1 - 3 days upon receipt of payment via USPS. (Did you know their boxes are Cradle to Cradle Certified? How great!) We typically ship on Monday, Wednesday, and Friday. Once your order is shipped, you will receive an email notification to let you know that your Goods are en route. Orders typically take 2-4 shipping days to arrive at your doorstep.
Please don't hesitate to contact us if you need something shipped immediately for a special occasion, or if you have any questions for that matter, and we look very forward to hearing from you!
Merci Beaucoup & enjoy your Goods!
**Invoices are not included with packages due to many orders being sent as gifts, however you will receive an email receipt in your order notification email.
**We also use upcycled shipping boxes & protective shipping materials, including bubble wrap & air pockets.
**Returns/exchanges - Unfortunately these are not possible due to the hygienic nature of the soaps and body care products. Made to order items are also not possible to return or exchange. For the rest of our items, if items are not damaged, an exchange is possible within 14 days of purchase with proof of purchase.
**Shipping within the U.S.: We use USPS for regular orders, priority mail takes 2,3 days to land at your doorstep. Larger orders are shipped via FedEx, typically allow 3,4 days for delivery.
- Orders sent First class USPS don't automatically include insurance. Insurance is required in order to replace orders that have gone missing during shipment (a rare occurrence). Priority USPS or FedEx orders do include insurance for the value of your order.
**Shipping Internationally: We are happy to ship to you wherever you are in the world! Just select your country from the list and shipped via USPS, estimated 7-10 days for arrival. If shipping via USPS, tracking and insurance are unavailable, so we are not able to guarantee your package. (We haven't had any issues to date, knock on wood.)
**Glycerin Soap - High quality glycerin soap naturally attracts moisture from the air. If your soap has a little of the protective waxed shipping tissue stuck, give your Bird or Bar an initial wash, this is completely normal for a handmade soap. The BirdSoaps are carefully wrapped in 100% recycled tissue paper to protect their shape during shipping.